Who We Are
Pelletrades ("we," "us," or "our") operates the website pelletrades.com and associated platforms including our Discord community, course portals, and checkout pages. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase our products, or interact with our services.
Information We Collect
We collect information you provide directly to us, as well as information collected automatically when you use our services:
- Name and email address (when you purchase a product, subscribe to our newsletter, or join our community)
- Billing information (processed securely through Stripe — we do not store your credit card details on our servers)
- IP address, browser type, device information, and pages visited (collected automatically via cookies and tracking technologies)
- Usage data related to our course portals and community platforms
Tracking Technologies & Advertising
We use the following tracking technologies on our website:
- Meta (Facebook) Pixel — to measure the effectiveness of our advertising campaigns, deliver targeted ads, and build custom audiences on Meta platforms. This pixel may collect data about your browsing behavior on our site and share it with Meta.
- Google Analytics — to understand how visitors interact with our website, measure traffic sources, and improve our content and user experience.
- Cookies — small text files stored on your device to remember your preferences and provide a personalized experience. You can manage cookie preferences through your browser settings.
You can opt out of Meta tracking by adjusting your ad preferences at facebook.com/adpreferences. You can opt out of Google Analytics by installing the Google Analytics Opt-Out Browser Add-on.
How We Use Your Information
We use the information we collect to:
- Process transactions and deliver purchased products (workshops, courses, community access)
- Send order confirmations, product updates, and customer support communications
- Send marketing emails (you can unsubscribe at any time via the link in every email)
- Improve our website, content, and services based on usage patterns
- Run and optimize advertising campaigns on Meta and other platforms
- Prevent fraud and protect the security of our services
Payment Processing
All payments are processed securely through Stripe. We do not store, process, or have access to your full credit card number. Stripe's handling of your payment information is governed by their own privacy policy.
Third-Party Services
We use the following third-party services that may collect or process your data:
- Stripe — payment processing
- GoHighLevel — email marketing, landing pages, and course delivery
- Discord (via Whop) — community access and subscription management
- Meta — advertising and tracking
- Google — analytics and advertising
Each of these services operates under their own privacy policies. We encourage you to review them.
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your data only with the third-party service providers listed above, solely for the purposes of operating our business and delivering our products to you.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you services. If you request deletion of your data, we will remove it within 30 days, except where we are required to retain it for legal or accounting purposes.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request that we correct inaccurate or incomplete data
- Deletion — request that we delete your personal data
- Opt-out — unsubscribe from marketing communications at any time
- Portability — request your data in a machine-readable format
To exercise any of these rights, contact us at [email protected].
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a minor, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the revised policy.
Contact
If you have any questions about this Privacy Policy, contact us at:
[email protected]